New Orleans Innovation Delivery Team

New Orleans Innovation Delivery Team
Case Study

“Dedicated capacity for innovation and delivery has transformed the way we solve big problems in New Orleans.”

Mayor Mitch Landrieu

  • Leadership
  • Methods
  • Team
Location in government

City government

Where it is based

New Orleans, USA

Mission statement

“To apply the Innovation Delivery Model to develop and implement innovative solutions to high priority issues facing the city”

Annual spend

£0.7million1 (2013)

Size of team


Example of impact

New Orleans’ public safety efforts led to a 19% reduction in the number of murders in 2013 compared to the previous year; 2013 saw the fewest murders in New Orleans since 1985, and the lowest murder rate the city has seen since 1999.2

New Orleans’ Innovation Delivery Team was established by Mayor Mitch Landrieu to provide the city with the capacity and expertise to systematically innovate and develop solutions to top mayoral priorities. Serving as an in-house consultancy, New Orleans’ Innovation Delivery Team is currently one of five in the United States supported by Bloomberg Philanthropies.

What it does

The Innovation Delivery Team works exclusively on two or three priority areas at a time, a deliberate tactic to maintain focus on producing tangible, meaningful results in an accelerated timeframe. The Innovation Delivery Model provides a structured and deliberate approach to innovation, combining data and analytical insight with design principles in a rigorous way.

Innovation Delivery Teams remain actively engaged from idea generation through initiative planning, implementation, and the measurement of results. Once priority areas are tasked, the Innovation Delivery Team uses a four-step model to generate and implement innovative solutions: investigate the problem, generate new ideas, prepare to deliver, and deliver and adapt.

The Team puts in place metrics and targets for all priorities and initiatives at their outset. The New Orleans Innovation Delivery Team developed performance dashboards to help systematically track progress and impact, and they use routine “stock takes” with Mayor Landrieu and other senior leadership to monitor the data and ensure everyone is held accountable for results.


  1. This funding includes grant funding from Bloomberg Philanthropies along with matching funds to support the team. Additional city funds are used to implement the Innovation Delivery Team’s recommendations, but these are not regarded as part of the Team’s budget
  2. The Times-Picayune (2014) ‘New Orleans murders fall again in 2013.’ Available online: [Last accessed 9 June 2014]

Photo Credit: Get Involved is a part of New Orleans Innovation Delivery Team’s murder reduction strategy. Image courtesy of New Orleans Innovation Delivery Team

This page was last updated on

Thursday, July 10, 2014 - 13:48